We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments. This role acts as the primary point of contact for client IT issues, ensuring incidents and service requests are resolved efficiently, professionally, and in accordance with SLAs.

The ideal candidate is customer-focused, technically competent, and comfortable supporting multiple clients, systems, and priorities in a fast-paced MSP environment.

Client Support & Service Desk Operations

• Serve as the first point of contact for client support requests via ticketing system, phone, and email


• Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner


• Escalate complex issues to senior engineers or specialized teams when required
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