Your day at NTT DATA

NTT DATA is looking for an MS Engineer (L1) (Vietnamese and English – Bilingual) who will serve as the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. The engineer will proactively identify, investigate, and resolve technical incidents and problems, focusing on first‑line support for standard and low‑complexity incidents and service requests.

Every day, the engineer will monitor client infrastructure and solutions, identify problems and errors before or as they occur, dive deep into first‑line incidents assigned, pinpoint root causes, and provide telephonic, ITSM ticket or chat support. Maintenance activities such as patching and configuration changes are part of the routine, ensuring smooth operation of client systems.

Responsibilities

• Respond to calls/emails/chats received from customers and address the customer needs or route the request accordingly.