Company: Vantage Automotive Limited

Responsibilities

1. Responsible for delivering the highest level of customer service to all VAL customers.
2. Responsible for developing robust customer relations (customers, insurance companies and surveyors) based on integrity and trust.
3. Attend and negotiate with surveyors / insurance companies for optimum labour rates/charges.
4. Responsible for issuing job sheets / repair orders and closing them.
5. Responsible for the communication of information between customer and the workshop.
6. Finalization function to be undertaken by CSAs.
7. Ensure guidelines by the Company and GIA are adhered to accordingly.
8. Undertake internal location jobs and fleet repairs.
9. Report any fraudulent / misconduct in the premises to superior.
10. Undertake any other tasks delegated by superior.

Detail Responsibilities

1. Review vehicle repair history and pre-notif...