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GENERAL FUNCTION:

The Sales Assistant role the Consumer Direct Channel Mortgage department, undertakes a wide range of responsibility of assisting the Sales department by assisting every Mortgage Loan Originator. They act as the main facilitator of communications between the MLO, the customer and the Fulfillment teams. The purpose for the SA team is to assist in ensuring top quality mortgage loan applications in addition to increasing the MLOs efficiency to drive production.


Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. ...