Become a Bilingual Client Service Specialist at Manulife in Montreal, Quebec, and play a pivotal role in providing exceptional benefits administration. Foster impactful client relationships.
This hybrid role requires expertise in managing client expectations and aligning services with client goals. Utilize your bilingual skills to engage with stakeholders effectively while championing operational excellence. Your initiatives will drive continuous improvement and enhance client experiences.
Key Responsibilities:
• Manage complete client benefits administration process
• Serve as primary liaison for client service matters
• Monitor client progress and lead improvement projects
• Coordinate with teams on service innovations
• Handle escalated incidents and ensure clear communication
Requirements:
• Experience in financial services or insurance
• Fully bilingual in French and English
• Knowledgeable in Microsoft Office 365 tools
• Familiarity with Group ...