Elevate client services at Manulife as a Bilingual Client Service Specialist in Montreal. Focus on seamless benefits administration and relationship building in a hybrid setting.
As a key player in the AdminAdvantage team, you will be responsible for an end-to-end client experience, ensuring service alignment with client needs. Your role will encompass project management, efficiency monitoring, and service enhancements. Establishing deep relationships with clients will be crucial to drive improvements.
Key Responsibilities:
• Lead client benefits administration within your portfolio
• Develop strong relationships with internal and external stakeholders
• Drive initiatives to increase efficiency and satisfaction
• Handle incident management and escalate requests as needed
• Advocate for operational excellence and improvement
Requirements:
• Proven background in financial services or insurance
• Fully bilingual in French and English
• Proficiency in Micro...