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Modern Workplace Support Analyst

Company

Agensi Pekerjaan Penta Consultancy Sdn. Bhd

Location

petaling jaya, Malaysia

Type

Full-time

About the job Modern Workplace Support Analyst

Job Responsibilities:

  • Act as first point of contact for IT-related issues.
  • Log, manage, and update tickets in the service desk system.
  • Provide Level 1 support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
  • Troubleshoot user account, email, login, and access-related issues.
  • Escalate complex issues to L2/L3 teams following defined processes.
  • Assist with password resets, group assignments, and role-based access.
  • Support basic device enrollment and compliance checks in Intune.
  • Assist with endpoint policy troubleshooting under guidance.
  • Monitor basic alerts and elevate when required.

Job Requirements:

  • 1–3 years in IT support / service desk.
  • Basic knowledge of Microsoft 365 administration.
  • Familiar with ticketing systems and IT support workflows.
  • Expos...

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