SummaryAvanade is growing, and we seek motivated and engaged technology people to join our Managed Services team delivering continuous value to our client’s businesses.  We are seeking a M365 Support Specialist who is passionate about helping customers and eager to learn. You will be responsible for working closely with customers to provide a high touch managed services partnership model and ensure a great customer experience. In this role, you'll support customers across Avanade’s Managed Services while developing your technical and problem-solving skills. You'll work through customer queries from start to finish, providing updates, gathering information, and ensuring a smooth experience. Key Responsibilities Support a federal government organisation’s users and business areas in the use of M365. Conduct support calls, email and chats to troubleshoot and identify and rectify ICT issues or requests. Work with a task queue or backlog in a ticketing system. Contribute to...