**Job Family** **:**

Business Systems Analysis

**Travel Required** **:**

Up to 10%

**Clearance Required** **:**

Ability to Obtain Public Trust

**What You Will Do:**

+ Provide Tier II/Tier III production support for enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures.
+ Troubleshoot and resolve application defects, performance issues, and system outages.
+ Monitor application health using logs, alerts, and dashboards to ensure system availability and stability.
+ Perform root cause analysis and coordinate resolution with development, DevOps, and infrastructure teams.
+ Support incident, problem, and change management processes in a structured operational environment.
+ Assist with application deployments, releases, and validation activities.
+ Develop and maintain technical documentation, including SOPs, runbooks, and knowledge articles.
+ Respond t...