About the Role

Full time, 8:00 am – 4:00 pm

As the first point of contact for the Autobody and Van Service Centre at Mercedes-Benz Melbourne, you will play a key role in delivering a professional, efficient, and customer focused experience across accident repair and commercial vehicle service operations.

You will be responsible for managing incoming calls, coordinating service and repair enquiries, and ensuring customers are directed to the appropriate team members. This includes liaising closely with body shop estimators, service advisors, and workshop staff to support smooth workflow and accurate job management.

A key requirement of this role is experience using the iBody system, which is essential for managing autobody repair administration, job tracking, and workflow coordination.

You will also be responsible for welcoming customers, maintaining a professional reception area, and ensuring all communication reflects t...