Our Clinical Operations Team has an exciting opportunity for a Membership Support Advisor . This role combines customer service excellence with essential operational support tasks in a fast‑paced medical environment. You will manage a high volume of inbound and outbound calls while performing administrative duties that ensure the smooth operation of our clinical services. You will work as part of a team dedicated to delivering a safe, effective, caring, and responsive service to over 90,000 NHS patients.

It is an office‑based role, with potential to become hybrid. The position is located in Euston, London. Working hours are 40 hours a week (8:00‑20:00), Monday to Sunday, with rotational weekends.

WHAT YOU’LL WORK ON

• Customer Service:
  • Confidently handle patient calls and queries daily.
  • Provide exceptional service to patients and clinicians via phone and email.
  • Build positive relationships by addressing nee...