POSITION SUMMARY

The Membership Specialist, EMEA (Europe, Middle East, and Africa) is a member-facing role responsible for delivering high-quality member experience across FS-ISAC’s programs, platforms, and services. Serving as a primary point of contact for our members, this role ensures timely, accurate, and responsive support while identifying and communicating member needs internally. The ideal candidate is service-oriented, detail-driven, and effective at managing multiple requests in a fast-paced environment.

ESSENTIAL FUNCTIONS

• Serve as a primary point of contact for member inquiries related to FS-ISAC platforms, programs, and services.
• Respond to and resolve member service requests through the case management queue in a timely and professional manner.
• Ensure members receive requested products, services, and support efficiently and accurately.
• Communicate member needs, feedback, and trends to internal teams to...