Role Overview

HFIS Limited, part of Brown & Brown (Europe) Limited, is looking for a highly organised and customer‑focused Membership Officer to join our Membership Team. In this role you’ll support and grow our JCCP and CRS membership schemes, ensuring a seamless experience for new and existing members.

Key Responsibilities

• Process new and renewal memberships, including conducting risk assessments where required.
• Act as the first point of contact for members and prospective members via phone, email and post.
• Respond to all enquiries within agreed service levels.
• Manage and monitor inboxes, ensuring queries are resolved or escalated appropriately.
• Follow up on abandoned registrations, renewals and leads.
• Handle cancellations, refunds and membership amendments.
• Support onboarding with partner organisations.
• Maintain accurate records, including logging notes from telephone conversations.