**Job Description:**

Member Services Specialists are the first point of contact for youth, families/caregivers and providers. They are responsible for answering all calls within a specific service level agreement and completing the registration process as well as managing questions from treatment providers. Member Services Specialists determines the appropriate routing of the call and attempts to be the first point of resolution. This position is also responsible for maintaining consistent procedures and providing outstanding customer service.

**Work Arrangement/Schedule**

+ Fully Remote; must be able to accomodate Saturday and Sunday 12:00am-8:00am Eastern Time Zone
+ Required Training will take place during 1st and 2nd shift hours at a minimum of 14 hours a week

**Key Responsibilities**

+ Answer incoming calls and provide information about PerformCare’s operations and services.
+ Complete intake documentation for Members accurately...