Member Service Representative – Contact Center
Location: Hybrid – Pensacola, FL 32526
Job Type: Contract-to-Hire (6 months)
Pay: $17.50/hour
Start Date: July 27, 2026
About the Role
We are seeking Member Service Representatives to support a fast-paced, high-volume contact center environment. In this role, you will assist members with consumer loan inquiries and financial products while delivering exceptional customer service in a structured, performance-driven setting. You’ll handle back-to-back calls, navigate multiple systems, and provide accurate, compliant support to ensure a positive member experience.
Work Setup & Training
Training: July 27 – September 9, 2026

+ Monday–Friday

+ 7:30 AM – 4:00 PM CST

+ Attendance required

After Training:

+ Hybrid schedule

⏰ Schedule Requirements

+ Must be available to work Monday–Saturday OR Sunday–Friday

+ One fixed day off + one rotating day
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