**Become a part of our caring community**

The Member Servies Lead ensures optimized interaction between a company and members. The Member Services Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Member Services Lead may leverage voice of the customer, NPSt, root cause, telling the story, call listening, member experience design, elimination and recognition of friction points, identifying automation/optimization opportunities, empower others in the organization to speak up and voice opportunities to improve the member experience. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

**Use your skills to make an i...