Job Description

**What You'll Do:**

• Provide Concierge-Level service to Good Sam members, handling a wide variety of inquiries regarding Good Sam's multiple and varied products and services

• Field inbound calls, emails and/or chats to assist with customer resolution within the parameters of defined business rules and standard operational procedures

• Strive to retain customer business when members call to cancel existing services

• Utilize a windows-based computer system to navigate, internal customer management systems as well as company websites and Microsoft communication tools including Outlook and Teams

• Handle calls for additional products and services as needed

• Perform other duties as assigned Essential

Job Skills:

• Strong communication and problem-solving skills and can make quick decisions in a high paced environment

• Exemplary customer service phone skills including de-escalation,...