Elevate member relations with Vancity as a Member Experience Officer in Downtown Vancouver. This contract role emphasizes digital service guidance and member transaction support.
As a full-time, six-month contract Member Experience Officer at Vancity's Downtown Community Branch, you'll enhance member experience through digital tool education. Engage with members to facilitate account openings and financial advice, all while toggling between in-branch and digital services to provide exceptional service.
Key Responsibilities:
• Conduct member transactions in-branch and via call center
• Guide members in using digital services effectively
• Perform cashflow interviews and onboarding for accounts
• Maintain accurate member information in CRM systems
• Promote cross-selling opportunities for other services
Requirements:
• High School Diploma required; post-secondary preferred
• Experience in Financial Services Representative role preferred
• Excellent cash h...