Required Skills

• Holiday Planning - Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying. 
• Complaint Resolution- Attending to members’ complaints and discrepancies, resolving them and taking corrective action. 
• Managing cancellations post-rescission and maximizing member retention. 
• To ensure quality and adherence to process and timelines as specified for each activity.
• Generating revenues for the organization 
• Suggesting and helping members for up gradation, revivals and reinstatement.
• Ensure proactive calling by Executives for the collection of a...