Summary The Advanced Medical Support Assistant (AMSA) serves within the Primary Care Service Line at the Lane A Evans VA Clinic in Galesburg, IL. The AMSA is the first administrative point-of-contact for Veterans, family, and other visitors contacting the Iowa City VA Healthcare System. This position will provide introductory administrative support to clinical staff members and Veterans, in addition to overseeing the daily clerical functions of the Scheduling of all Primary Care areas. Responsibilities The Advanced MSA can function independently, carrying out a variety of duties. The Advanced MSA has advanced knowledge of scheduling appointments, including interpreting and verifying provider orders in accordance with VHA National scheduling guidelines and facility policies. Assignments at this level include, but are not limited to: Scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information Monitoring of reports, preparing for clinical visi...