Our client is looking for a Front Office Administrator to join their specialist practice in Vergelegen.

Reception

• Answer all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Maintain the issue logbook for all messages and matters that arise on a daily basis.
• Assist patients via phone, e‑mail or SMS with feedback from the doctor regarding messages left.
• Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients.
• Ensure patients receive the relevant information and forms needed for in‑room procedures, operations and hospitalisation.
• Provide quotations for all patient procedures.
• Prepare theatre list bookings and pre‑authorisations.
• Track cases where the doctor has assisted in surgeries.
• Assist with doctors’ reports, thank‑you letters (where necessary...