To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

Main duties of the job

• Reception Duties:
  • Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed adequately.
  • Advise patients of relevant charges for private services, accept payment and issue receipts for same.
  • Respond to all queries and requests for assistance from patients and other visitors.
  • Enter requests for home visits into message book including all relevant information.
  • Enter daily messages into message book and send via internal e‑mail where applicable, ensuring that all messages are adequately dealt with in a timely manner by the end of the day where ...