Overview

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

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Responsibilities

• Handle inbound and outbound calls, emails, and chats related to patient billing and insurance queries.
• Assist patients in understanding their statements, charges, and insurance coverage.
• Research and resolve billing discrepancies, denials, and claim rejections.
• Coordinate with internal billing, coding, and insurance teams to ensure accurate claim submission and resolution.
• Document all interactions in the system with accuracy and attention to compliance requirements (HIPAA, TCPA, etc.).
• Escalate complex issues to senior billing or compliance staff when necessary.
• Educate patients on payment plans, insurance benefits, and fina...