The main duty of a Travel & Assistance Officer is to respond to telephone / e‑mail inquiries and manage the claims cycle for Travel & Assistance products and services by following standard protocols. The incumbent ensures all KPIs are achieved and provides the highest standards of customer service. The Department records telephone conversation details and actions to conduct follow‑ups and corrective actions as required. The Travel & Assistance Officer works closely with the team and management to meet defined standards with excellent customer service.

Key Responsibilities / What You Do

• Manage assigned tasks related to medical assistance cases.
• Evaluate medical claims according to the guidelines.
• Coordinate with different providers to ensure high quality of service when organizing medical assistance.
• Respond to inbound and outbound telephone/e‑mail inquiries and ensure call quality monitoring.
• Process claims activitie...