Summary This position is located within the Business Office of the VA Connecticut Healthcare System (VACHS). VAHCS consists of the West Haven campus (tertiary care facility classified as a Clinical Referral Level One Facility), the Newington campus (ambulatory care center that provides primary and specialty care), and six community-based outpatient clinics located in Danbury, New London, Stamford, Waterbury, Willimantic, and Winsted. Responsibilities The incumbent serves as the Communications Business Manager (CBM) and is responsible for directing scheduling operations planning efforts, development activities to include education, deployment and sustainment of access to care initiatives which impact access to care, scheduling efficiency, revenue enhancement, retention of managed lives (Veteran enrollees), cost containment and oversight of the telephone operator section. Duties include, but may not be limited to the following: Program Oversight and Administration: Serves as the Scheduli...