Responsibilities

• Enable Services Revenue growth by supporting Cat Marine teams in deploying customer experience and service operations initiatives.
• Develop deep expertise to advise Cat Marine and dealers on process improvement in areas such as customer management, service transformation, customer onboarding.
• Ensure delivery of Strategic Growth Council objectives through the growth planning process. Measure dealer performance and support Cat Marine on developing improvement action plans and gap resolution initiatives to support growth objectives.
• Actively support Cat Marine by resolving problems regarding business plan execution, operational improvement, and achievement of targets. This role requires 5 days in the office model. Ad-hoc flexibility is accommodated aligned with Business needs.
• 50% travel within Europe, Africa & Middle East. Pending the number of applications, the criteria for the position may be enhanced to faci...