Summary

The Lead Management Center supervisor/manager is responsible for leading and managing the Lead Management Center team, ensuring the effective and efficient conversion of digital and social media leads into sales opportunities. This role involves overseeing the team's performance, implementing strategies to optimize lead conversion rates, providing coaching and training, and ensuring adherence to company policies and procedures. The Lead Management Center supervisor/manager will also collaborate with marketing and sales teams to improve lead generation and overall sales effectiveness.

Responsibilities

• Team leadership: Supervise, mentor, and motivate a team of marketing lead conversion specialists (Lead Management Agents)
• Performance management: Set performance goals, monitor individual and team performance against targets, and provide regular feedback and coaching
• Training and development: Develop and implement training...