Location:

Function: Marketing / Communications

The is expected to supervise the daily activities of 5-10 Customer Care team associates. This involves developing the team to become more efficient in navigating EDI communication and by applying continuous improvement methodologies. This also involves coaching the team to become more agile by adapting to, and supporting, the needs of our internal and external customers. The Customer Care Supervisor will also play an essential role in carrying out strategic projects. We remain focused on our customers in everything we do at tesa and the Customer Care Supervisor will train, coach, and help to develop their team to offer best-in-class support to internal and external customers.
What you'll do:

Supervises Customer Care Specialists to allow for a high level of customer contact, for the purpose of customer satisfaction and sales growth

Fosters strong collaboration to outside sales teams, for joint acco...