Job Summary

¿No sabe con seguridad qué habilidades necesitará para esta posibilidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato.

Key Accountabilities

• Receive and manage complaints through address and archive.
• Open complaints in SAP system, which assigns the complaint number.
• Notify customers that their complaint has been received and inform them of the complaint number assigned.
• Find out if there is missing information and follow up with customers to initiate the complaint; archive all communications and documents attached via mail and in paper format.
• Receive patient samples and kits used by the customer as needed to perform the investigation.
• Initiate all necessary consultation and verification procedures, individually or with other departments, to give a response to the open complaint.
• Perform necessary tests to investigate...