- Conduct Research & Strategy: Execute market studies to support product planning, marketing strategy, and competitive analysis. - Customer Experience: Manage customer satisfaction (CSAT Customer Satisfaction Score) surveys and deliver actionable insights to improve sales and service quality. - Reporting: Prepare accurate and insightful monthly market and survey data reports. - Agency Coordination: Serve as the internal expert, briefing and managing advanced surveys conducted by research agencies. - Other assigned tasks
Job Requirement
- Bachelor's degree in Engineering, Business Administration, Economics, Marketing, or a related field. - At least 3 years of experience in market research, data analysis, or a related field - Must be able to manage all phases of research independently, such as Requirement understanding (business context), Questionnaire ...
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