You are a service-driven IT professional who genuinely cares about user experience without losing sight of operational excellence. You enjoy being close to the business, understanding how people work on the ground, and turning feedback into real, tangible improvements. You feel comfortable navigating complex, transforming organizations and are confident working with a wide range of stakeholders – from factory teams to regional IT leaders and external vendors. You combine a strong customer service mindset with discipline, structure and accountability.

ABOUT THE ROLE

As IT Service Delivery Manager – UX & Operations, you will be accountable for the end-to-end delivery of IT services across Iberia, ensuring an excellent user experience while maintaining stable, secure and efficient BAU operations.

You will act as the local UX champion for IT services, driving continuous improvement across workplaces, offices, factories and warehouses, while ensuring alignment w...