Job Summary:

We are hiring a fluent Mandarin-speaking Customer Service Representative to handle outbound retention calls for a healthcare insurance account. The role is focused on re-engaging customers, addressing concerns, and offering value-based solutions to encourage policy renewals or continued membership. This position requires a customer-focused mindset, excellent communication skills in both Mandarin and English, and the ability to handle sensitive healthcare-related conversations with professionalism and empathy.

Key Responsibilities: