ManagerManager, Customer Service (Trade), Group Tech & Ops

Company

1011 United Overseas Bank Ltd

Location

singapore, Singapore

Type

Full-time

            Responsibilities Support clients on the day‑to‑day Trade transaction queries on phone or emails 
Record all calls information according to standard operating procedures 
Act as a Trade advisor on various Trade products enquiries 
Work closely with various stakeholders to ensure client’s requests are fulfilled 
Ensure timely and accurate delivery of reporting and monitoring of department KPIs 
Identify and escalated client issue if any 
Provide excellent customer service to all clients 
Requirements Degree holders with good understanding of various Trade products 
Min 3-5 years of relevant working experience 
Great customer service on Trade Products 
Have Trade knowledge or customer services experience 
Able to work independently with excellent verbal and email‑writing skills 
Able to interact effectively with internal & external parties of all levels 

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