Job Summary Lead and manage department operations by directing staff performance, developing policies, and ensuring compliance with safety and legal standards to drive quality service and operational excellence. Responsibilities Manage staff by recruiting, selecting, orienting, and training employees to build a competent and motivated team Communicate clear job expectations and monitor employee performance to achieve department objectives Coach, counsel, and discipline employees to maintain high standards of conduct and productivity Develop and enforce systems, policies, procedures, and productivity standards to optimize department efficiency Define department objectives, analyze trends and options, select strategic actions, and evaluate outcomes to support continuous improvement Ensure a safe, secure, and legally compliant work environment by implementing relevant safety and legal protocols Analyze and resolve quality and customer service issues to maintain high service standards and ...