Job Description:
We are seeking a highly experiencedManager Service Managementto lead and deliver software development and ServiceNow-related projects.
The ideal candidate has strong project leadership skills, experience managing medium-to-large teams, and solid understanding of software development processes and methodologies.
Responsibilities
Project Management & Delivery
Coordinate all aspects of the project throughout the software development lifecycle using established methodologiesDevelop and manage project plans, schedules, budgets, risks, and documentation.Hold service review meetings with Customer via, monthly, and quarterly governance meetings.Communicate project status, risks, and issues effectively to customers, management, and stakeholders.Ensure completeness and accuracy of all project documentation.Ensure normal service operation is restored as quickly as possible a...