Manager, Service Assurance (Group Data Centre Operations)

Role Overview

We are seeking a Manager, Service Assurance to join a Group Data Centre Operations Audit team. This role is responsible for driving operational governance, audit, and process excellence across regional data centre operations.

The successful candidate will focus on ensuring consistency, compliance, and quality of operational processes, working closely with stakeholders across APAC. This is a non-hands-on technical role, requiring strong expertise in audit, process control, and service management frameworks within data centre or IT operations environments.

1. Audit & Compliance

• Lead and perform independent audits of data centre operational processes across APAC
• Assess adherence to standard operating procedures (SOPs), controls, and governance frameworks
• Identify process gaps, risks, and areas of non-compliance, and r...