Responsibilities

• Serve as the primary liaison between the company, tenants, and VIP guests, ensuring exceptional hospitality and smooth coordination during events and visits.
• Plan, coordinate, and oversee all high‑profile events, VIP visits, and hospitality activities, ensuring top‑tier presentation, comfort, and service quality.
• Work closely with mall management, tenants, and service providers to ensure the facility environment and customer experience meet luxury standards.
• Supervise and guide frontline and concierge teams, ensuring they deliver a professional, welcoming, and polished experience to guests.
• Coordinate with security, housekeeping, and maintenance teams to ensure readiness, cleanliness, and safety of all event and public areas.
• Manage event logistics, including venue setup, crowd control, access management, and liaison with vendors, caterers, and decorators.
• Support marketing and communicat...