Responsibilities

• Build and nurture a strong and positive working relationship with our operators.
• Manage the day-to-day interactions with our operators to ensure there is no disruption.
• Monitor our operators’ quality performance and work to continuously improve.
• Agree upon improvement plans with partners and support them during the execution.
• Work cooperatively with our operators to ensure that their information on our platform is updated.
• Track that operators have trained all their drivers.
• Monitor operators adherence to our processes and standards and carry out audits with operators to ensure they follow quality and safety standards.
• Build and nurture a strong relationship with the bus stations we serve.
• Align and implement changes to our timetables with the bus stations.
• Acting as an external (in person) mystery shopper at our stations.
• Identify risks that can disrupt our op...