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Manager - Payments, Partnerships & Fintech Ecosystems (Merchant Operations & Support)

Company

Hong Leong Bank Berhad

Location

kuala lumpur, Malaysia

Type

Full-time

Merchant Onboarding & Documentation

  • Oversee the end-to-end merchant onboarding process from application receipt to activation.
  • Ensure completeness, accuracy, and compliance of merchant documentation in accordance with internal policies, regulatory requirements, and risk guidelines.
  • Perform onboarding quality assurance reviews and ensure adherence to established turnaround times.
  • Continuously improve onboarding workflows to enhance merchant experience and operational efficiency.
  • Maintain merchant records and documentation repositories with proper governance and audit readiness.

Terminal Inventory Management & Deployment

  • Manage the inventory lifecycle of payment terminals and related devices.
  • Monitor terminal stock levels and forecast inventory requirements to support business growth.
  • Coordinate terminal provisioning, configuration, deployment, replacement, retrieval, and dis...

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