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In this role, you will:
Provide functional support for the Loan IQ system, including issue triage, escalation, and resolution in partnership with internal technology teams and external vendorsSupport daily operational activities and strategic change initiatives within GWO Lending Services in alignment with regulatory requirements and global operating standardsMaintain deep functional knowledge of Loan IQ and corporate lending operations, including industry conventions and workflowsCoordinate with vendor support teams and internal technology partners for system changes, enhancements, and defect managementLead and manage user acceptance testing (UAT), system upgrades, and change deploymentsDrive continuous improvement initiatives focused on system usability, efficiency, and user experienceEnsure system configurations and deployments align with operational controls, regulat...