**FULL-TIME** Full-time

**LOCATION** 1265 Laurel Tree Lane Suite 200 Carlsbad CA 92011
**JOB SUMMARY**

The Manager, IT Service Desk serves as a strategic leader accountable for overseeing and advancing all aspects of technical support operations. This position requires a combination of technical proficiency, leadership, and a commitment to customer satisfaction. The ideal candidate will promote operational excellence, drive innovation, and consistently deliver high-quality IT services support across the organization.

**ESSENTIAL DUTIES & RESPONSIBILITIES**

**Leadership and Strategy**

+ Build and maintain a high-performance team by recruiting, developing, and mentoring skilled and motivated professionals in a collaborative environment that fosters a culture of excellence, teamwork, innovation, and continuous improvement.
+ Delegate tasks effectively by assigning ownership and accountability, promoting individual growth and developmen...