**Role:** Customer Service

**Location:** Bangalore, India

**Full/ Part-time:** Full time

**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

**About the role**

This role will lead **24×7 customer service operations** , ensuring continuous monitoring, incident response, and service assurance in line with defined SLAs and customer expectations. The role acts as the **primary escalation point for critical incidents** , driving coordination, root cause analysis, and preventive actions to improve service stability and customer experience.

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