Job Responsibilities

- Create a value added CS experience for Customers and Stakeholders

- Enhance current systems and processes of Logistics, warehouse, inventory management

- Closely work with internal stakeholders viz;
Planning, Procurement, Sales to ensure CS is as per defined SLAs and Charter.

- Responsible for setting up the goals and key performance indicators for customer service organization

- Responsible for supervision, review and managing of customer service function.

- Conducting CS experience reviews with key customers so as to enhance service proposition

- Work closely with the IT function to enhance the system capabilities of the customer service in the organization.

- Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing

solutions to resolve any concerns raised by customer.