**Job Summary**

The Credit & Collections Manager is responsible for managing a complex portfolio of strategic business-to-business customer accounts while balancing risk mitigation, cash flow optimization, and superior customer experience. This role serves as a senior-level credit professional responsible for advanced financial analysis, commercial credit decisioning, collections strategy execution, dispute resolution, portfolio performance management, and cross-functional leadership.

**Key Tasks & Responsibilities (Essential Functions)**

+ Lead, coach, and develop a team of Credit Analysts and Collectors to achieve departmental goals related to DSO, delinquency, bad debt, dispute resolution, and customer experience while promoting accountability and continuous improvement.
+ Manage a portfolio of strategic and complex B2B customer accounts while balancing customer relationships, risk mitigation, and cash flow objectives.
+ Evaluate customer creditworth...