Manager, Corporate Communications & Service Quality

Company

Health Sciences Authority

Location

singapore, Singapore

Type

Full-time

            What the role is  Respond to public enquiries, monitor and analyse public feedback received 
Implement new processes to enhance operational efficiency and service delivery 
Drive and implement customer service initiatives 
 What you will be working on  Public Feedback Management and QSM Operations Oversee the handling of public queries to ensure timely response, and work with the respective divisions on the responses 
Facilitate the resolution of complex public feedback including appeals and those requiring multi‑agency input 
Uphold service delivery, streamline processes, and identify opportunities to provide greater value to stakeholders 
Conduct sampling checks on public feedback cases to uphold quality standards and identify areas for improvement 
Assist senior management in responding to select public queries 
  
Process Review and Implementation D...
        

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Manager, Corporate Communications & Service Quality

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