**Position Summary...**

**What you'll do...**

**Manager of Risk Operations Contact Center**

We are seeking a highly motivated **Risk Operations Manager** to lead our dynamic team in maintaining daily operations and upholding high-performance standards. This role will lead teams within the risk operations organization that may include compliance, payments, identity or other areas within risk. As a key leader, you will collaborate with senior leadership, cross functional teams, product, engineering and other stakeholders.

**Key Responsibilities**

+ **Fraud & Risk Management:** Stay ahead of emerging fraud trends by identifying and implementing updates to risk management processes. Provide direction on necessary operational adjustments to mitigate risk effectively.
+ **Team Operations** : Monitor and action against established service level agreements and resolution accuracy and quality. Ensure that team is staffed correctly by monito...