JOB DESCRIPTION
Job Title:
Area Service and Parts Manager (ASPM)
Location: Chennai
JOB PURPOSE:
Responsible for Customer Satisfaction, Customer Voice Management, Aftersales Business & Dealer Operation and profitability for the assigned area (Karnataka State)
Management of Dealer a
EXPECTED END RESULTS
MAJOR ACTIVITIES
Aftersales Revenue
PMD includes Aftersales revenues (retail level at dealer or at wholesale level to dealer) Identify opportunities and performance gaps on an outlet level related to key NSC revenue initiatives such as Express Service, Service Contracts, tire program, CRM, etc… Review Dealer and Service Advisor performance in terms of retention and sales per unit received – including analysis for Lost customers activities Review Parts wholesale opportunities, IRF & Commodities business . Review dealer appointments e...