Job Description
Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)Establish and maintain strong relationships with external and internal stakeholdersServe as the point of contact for issues within AP processesSupport internal and external auditsIdentify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementationIdentify and mitigate risks that could impact service deliver, develop contingency plansGenerate regular reports and maintain accurate records of service delivery activities and performance metricsPresent performance results to relevant stakeholders in relevant governance forums ( Monthly, Quarterly Business Lead and mentor a service delivery team for New Verticals (both captive and outsourced)Set clear performance expe...