Malay-speaking Customer Service Representative
About the job Malay-speaking Customer Service Representative
Roles and Responsibilities:
- Perform customer support via phone, chat and email both in English and Malay Language.
- Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
- Assess and resolve non-standard and standard issues or problems. Seek advice and elevate issues when faced with tasks/problems outside the scope of the work.
- Coordinate with Malay counterparts using Malay language as the main source of communication.
- Perform other tasks that may be assigned by his/her team lead from time to time.
- Service channels: Inbound/Outbound phone, email & chat
TO QUALIFY: - Proficient in Speaking, Reading, and Writing in BAHASA MALAY
- Finished a 4- or 5- year Bachelor Degree course OR:
...