Major Incident Management Support - Hybrid Ortigas - (Sr Analyst to Manager )

Job Openings Major Incident Management Support - Hybrid Ortigas - (Sr Analyst to Manager )

About the job Major Incident Management Support - Hybrid Ortigas - (Sr Analyst to Manager )

Collaborate and work in partnership with Development and QA Teams for Production Enhancements(LBC), New Implementations, New Integrations and/or Bug fixes

• Interact with Business Leaders, Product Owners and Scrum Leaders to help manage Development
• Teams backlog by helping to prioritize outstanding issues
• Interface and collaborate with support teams and users globally to resolve complex Data Platform issues.
• Perform detailed investigations into root cause using logs, user feedback and any other available means
• Recognize, escalate and suggest solutions for systemic and procedural gaps in support structures
• Develop and use metrics to pro...